Customer Service Representative with English

hace 2 semanas


Vilafranca del Penedès, Barcelona, España Viladecans A tiempo completo

Customer Service Representative

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Viladecans. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Provide customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues
  • Develop and maintain strong relationships with clients
  • Meet or exceed customer service standards and metrics

Requirements

  • Minimum 36 months of experience in customer service or a related field
  • Advanced office skills, including Microsoft Office
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Fluency in English (C1 level)

Preferred Qualifications

  • Experience in a similar role
  • Knowledge of office software and systems
  • Ability to work independently and as part of a team

What We Offer

  • Indefinite contract
  • Full-time position
  • Opportunity to work with a dynamic team
  • Professional development opportunities


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