Customer Support Expert in Manufacturing Sector

hace 3 semanas

Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Summary

We are seeking a highly skilled Customer Support Expert to join our team at Blu Selection. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers in the manufacturing sector.

Key Responsibilities

  • Support new and existing customers with their queries and concerns
  • Collaborate with sales, application engineers, and engineering departments to resolve customer issues
  • Process quotations, including checking and recording queries, coordinating customer-specific tooling solutions, and preparing commercial quotations
  • Manage order processing, including checking and recording sales documents, coordinating customer-specific tooling solutions, and dispatching order confirmations and invoices
  • Handle customer complaints and manage customer satisfaction
  • Support sales promotion activities, including promotions, campaigns, and end-of-quarter activities
  • Manage digital document management and filing according to standardized criteria

Requirements

  • Excellent communication skills in German
  • At least 3 years of professional experience in customer service
  • Completed commercial or technical education
  • Strong ability to work with people and understand their needs
  • Structured work style and ambition
  • High degree of resilience and sense of responsibility
  • Enjoy continuous training and professional development
  • Good MS Office skills and experience with CRM systems
  • Knowledge of SAP, CRM, PLM, and lead generation in the B2B area is an advantage

What We Offer

  • Lunch ticket
  • 26K to 31K yearly gross base salary
  • Additional health insurance
  • Office located in Sant Cugat del Valles
  • Hybrid work model

About Living in Barcelona

  • Experience an international and diverse culture
  • Enjoy a beautiful beach city surrounded by coastal towns and mountains
  • Experience delightful gastronomic experiences of Spanish, Catalan, and World cuisines
  • Enjoy a dynamic and active urban life
  • Experience sunny days, Mediterranean weather, and a relaxed lifestyle
  • Discover an attractive startup and innovation hub with exciting opportunities

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