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Dutch Speaking Customer Service Representative
hace 2 meses
**Job Summary**
We are seeking a highly motivated and experienced Dutch Speaking Customer Advisor to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our valued clients.
**Key Responsibilities**
- Deliver outstanding customer service to Dutch-speaking clients through various communication channels, ensuring a positive customer experience.
- Address and resolve customer inquiries, concerns, and technical issues swiftly and professionally.
- Assist customers with troubleshooting and resolving technical issues related to our products and services.
- Collaborate with technical support teams to escalate and resolve complex technical problems.
- Stay informed about the latest product features, updates, and industry trends to provide accurate and timely information to customers.
- Build and maintain strong relationships with customers, ensuring their ongoing satisfaction and loyalty.
- Gather and document customer feedback to help improve our products and services.
- Follow up with customers to ensure their issues have been resolved and their expectations met.
- Accurately log and document customer interactions and transactions in our CRM system.
- Prepare and provide regular reports on customer support activities and outcomes.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
**Requirements**
- Fluent in Dutch (both written and spoken).
- Proficient in English (minimum B2 level).
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Familiarity with technology products and services is a plus.
**What We Offer**
- Comprehensive relocation assistance for candidates moving from abroad.
- A competitive salary package that reflects your skills and experience.
- Comprehensive health and life insurance coverage.
- Opportunities for career advancement and professional development.
