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Customer Service Representative
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Grupo Crit. As a key member of our support team, you will be responsible for providing exceptional technical support and problem-solving abilities to our customers.
Key Responsibilities
- Interact with customers to understand their technical issues and provide timely and effective solutions.
- Analyze customer problems and develop plans to resolve them.
- Identify and prioritize customer complaints and issues.
- Collaborate with internal teams to develop and implement process improvements.
- Participate in training activities to stay up-to-date on new technologies and procedures.
Requirements
- Fluency in French (Mandatory)
- Basic PC skills
- Excellent communication and problem-solving skills
- Availability to work in shifts (7x24)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative
- Customer-oriented
What We Offer
At Grupo Crit, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
