Digital Channels Product Area Lead

hace 2 días

Madrid, Madrid, España Deutsche Bank A tiempo completo

Job Summary

As a Digital Channels Product Area Lead at Deutsche Bank, you will be responsible for managing the development and operational management of our client-facing digital platforms, including online and mobile applications. Your primary goal will be to drive digitalization initiatives, ensuring alignment with business objectives and delivering exceptional customer experiences across all digital touchpoints.

Key Responsibilities

  • Lead the digital channels product area, encompassing online banking, mobile applications, and other digital platforms, to ensure they align with company objectives and meet the evolving needs of our diverse client base.
  • Manage and implement digitalization strategies, focusing on achieving targets related to revenue generation, product alignment, customer satisfaction, and cost management.
  • Oversee the delivery of digital banking services, including Mobile Banking, Internet Banking, Third-Party Payments, Wallets, and Automated Applications, ensuring seamless execution and customer satisfaction.
  • Lead and motivate the Digital Banking team, fostering a culture of innovation and excellence, and drive team performance to achieve business goals and contribute to the growth and profitability of the digital channels.
  • Review and evaluate existing processes for opportunities to enhance efficiency through digitalization and automation, and lead transformation initiatives that optimize operational performance.
  • Ensure the continuity and high performance of digital and self-service channels, promoting their adoption among customers to drive engagement and satisfaction.
  • Collaborate with international and cross-functional teams to ensure the successful delivery of digital initiatives, aligning project goals with broader business objectives.
  • Negotiate and coordinate with business stakeholders to integrate digital channel strategies with overall company goals, driving stakeholder alignment and support.
  • Lead brainstorming sessions to generate new product ideas and spearhead the development and implementation of innovative digital solutions.
  • Build and maintain relationships with digital technology providers, industry peers, and key stakeholders to stay ahead of market trends and technological advancements.
  • Conduct thorough market and competitor analysis to inform digital strategies, recommending enhancements based on market trends and technologies.
  • Prepare and manage annual budgets for digital projects, ensuring expenditures are within budget and aligned with financial objectives, and monitor financial performance to ensure successful implementation.

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