Customer Service Representative for Automotive Industry

hace 2 semanas

Barcelona, Barcelona, España Worldwiders A tiempo completo

About Worldwiders

Worldwiders is a global leader in customer experience (CX) solutions, dedicated to creating innovative journeys for our clients and customers. With a strong commitment to exceptional relationships and career development, we strive to make a positive impact in the lives of our people and clients.

Job Summary

We are seeking a highly skilled Danish Speaking Customer Service Representative to join our team in the Automotive Industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer service to clients and customers via phone, email, and other communication channels.
  • Address customer inquiries and resolve issues related to our products and services.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful information to customers.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and issue resolution.

Requirements

  • Native or proficient in Danish and advanced in English.
  • 1+ year of experience in customer service, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including comprehensive training and development programs.
  • The chance to work with a global leader in customer experience solutions and make a positive impact in the lives of our clients and customers.

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