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Customer Service Representative
hace 2 meses
Job Summary
Teleperformance, a global leader in customer experience management, is seeking a highly skilled Italian Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities
- Provide frontline service to customers, routing their calls to the appropriate department
- Offer a friendly and efficient service in answering customer queries
- Ensure agreed Key Performance Indicators (KPIs) are met
- Perform duties in a compliant manner, adhering to policies and procedures
- Develop and maintain a working knowledge of our products and services
Requirements
- Native level of Italian language proficiency
- Ability to speak and write English fluently
- Minimum of 2 years customer service experience, preferably in a similar industry
- Excellent customer focus and ability to work to tight deadlines
- IT literate, with previous Salesforce knowledge an advantage
- Excellent time management and telephone etiquette
- Highly professional written and verbal communication skills
- Proactive, able to work with minimal supervision
Benefits
- Full-time contract (Monday to Friday, 9:00 to 18:00)
- Salary: €18,461.68 gross/year
- Hybrid working model in a dynamic and international business environment
- 1 week of initial training
- Referral Program: Bring a Friend and receive a Referral fee (up to €2,000 depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements, and personal development
- International business casual environment
- Permanent Contract
- Competitive Benefits package
