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Customer Success Partner

hace 2 meses

Barcelona, Barcelona, España SAP A tiempo completo
About the Role

The Customer Success Partner (CSP) is a critical role within SAP Signavio, responsible for the daily management of assigned Cloud customer accounts in the EMEA Region. This position requires a strategic approach to account management, engagement, and expansion plans to ensure profitable growth within these customers.

Key Responsibilities
  • Maximize the value that customers and SAP receive through SAP Signavio
  • Ensure that customers deploy and use all their entitled subscription software
  • Serve as the primary point of contact for the customer and maintain customer satisfaction through issue mitigation and escalation management
  • Retain revenue associated with customers within their portfolio
  • Effectively position the specific Line of Business value proposition to leverage adoption of our solutions and services
Requirements
  • Experience in business process management or process consulting
  • Prior experience in Customer Success Management, Technical Account Management
  • Profound experience in large enterprise business transformations covering the implementation journey and customer value realization
  • Proven ability to collaborate, build strong relationships, and lead the conversation from executive level down with customers and within SAP
  • Deep understanding of SaaS Business Process Management technology or closely related
About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. With over 200 million users and more than 100,000 employees worldwide, SAP is a purpose-driven and future-focused company that helps ensure every challenge gets the solution it deserves.

Why Join SAP?

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.