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Customer Success Partner
hace 2 meses
The Public Cloud Customer Success Partner plays a critical role in ensuring the success of our S/4HANA EM Public customers. As a strategic advisor and executive-level SAP cloud resource, you will be responsible for customer success, satisfaction, solution adoption, and reference-ability.
Key Responsibilities- Act as an account manager post-sales, working directly with customers to guide them through their journey with our offerings.
- Build strong relationships with customers and help them maximize the value of their partnership with SAP.
- Oversee key customer milestones throughout the customer lifecycle, from deal signature to system provisioning, monitoring implementation progress, and business case achievement.
- Serve as the strategic point of contact for the customer and leverage appropriate resources across SAP functions to maintain overall customer health.
- Develop and execute account management plans to drive customer satisfaction, retention, renewals, references, and upsells for Cloud products within the solution portfolio.
- University degree (Bachelor as entry level) or comparable experience.
- 5+ years of professional experience in sales, presales, customer engagement, product management, support, or consulting, including cloud-related experience.
- Experience in working with customers in complex engagements.
- Customer relationship management, sales, and sales team expertise in license, cloud, or services domain.
- Commercial experience, including developing account management plans and contract negotiations.
- Project management knowledge, including business process transformation and re-engineering.
- Innovative mindset for customer success.
- Good network within SAP and the cloud delivery teams.
- Very good communication and presentation skills.
- Fluent English and Spanish, additional languages advantageous.
- S/4HANA Public Cloud and Cloud Solutions background desired.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion, focusing on health and well-being, and flexible working models to help everyone feel included and run at their best.
