Customer Demand Manager for Digital Solutions

hace 1 semana

Tres Cantos, Madrid, España Siemens A tiempo completo
About the Role

We are seeking a highly skilled Customer Demand Manager to join our team at Siemens. This role will be responsible for coordinating the Global Business Services (GBS) Hire-to-retire (H2R) Digital People Solutions (DPS) Applications portfolio for Siemens Energy and its dependencies.

Key Responsibilities
  • General
    • Act as the primary point of contact for Siemens Energy concerns and inquiries, ensuring that needs are met and expectations are exceeded.
    • Build and maintain sustainable relationships with decision-makers on the Siemens Energy HR side.
  • Services
    • Maintain quarterly service reviews with Siemens Energy for key services and coordinate the proposal of major service improvements relevant for Siemens Energy.
    • Update the service catalogue of Siemens for Siemens Energy, considering the impact of initiatives from both sides with architectural impact.
    • Align on ramp-down of existing services, including dependencies and cost implications.
    • Ensure up-to-date service documentation (service descriptions, dependencies, etc.).
  • Country Support
    • Provide support to Siemens Energy HR in a country that has been transformed into the HRCloud target application landscape (including Workday and a target outsourced payroll).
    • The Siemens Energy HR human resources organization or Siemens Energy shared services organization in the country can rely on the cross-country application support for any topic included in the service scope.
  • Projects
    • Regularly align with Siemens Energy on a 12-24 months roadmap of Siemens driven initiatives and projects with potential impact on Siemens Energy architecture.
    • Integrate information from Siemens Energy regarding initiatives that require support from Siemens.
    • Identify conflicts in the roadmap due to interdependencies or capacity constraints on Siemens side.
    • Establish quarterly reporting on project progress for Siemens driven initiatives.
  • Contractual and Financial Management
    • Point of contact for Siemens Energy driven contractual change requests related to the Digital People Solutions portfolio of services and projects.
    • Update the Digital People Solutions service catalog in alignment with Siemens Energy (new services, services ramped down, etc.).
    • Coordinate yearly price adjustments based on contractually agreed business volume indicators.
Requirements
  • University degree in engineering or business administration or other suitable education.
  • Proven experience in demand management, portfolio coordination, or related roles, ideally in a multinational and complex organizational environment.
  • Ability to uncover customer needs and desires, digitalization fundamentals, and customer focus.
  • Experience in IT processes and tools.
  • Working closely with technical leaders, understanding/facilitating technical discussions, supporting and helping resolve technical issues impacting delivery.
  • Strong project management skills and experience with project management tools.
  • Excellent communication and interpersonal skills, including the ability to build relationships with key stakeholders.
  • Strong analytical and problem-solving abilities.
  • Experience in contract management and financial analysis is preferred.
  • Teamwork and collaboration.
  • Fluent in written and oral English.

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