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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a smooth experience for all.

Key Responsibilities:

  • Respond to customer inquiries in a timely and efficient manner, delivering quick and effective resolutions
  • Maintain up-to-date knowledge of products and services to assist customers accurately
  • Evaluate and escalate any complex issues to the senior team, ensuring high-quality service
  • Record interactions in the system and meet the agreed service level agreements (SLA)
  • Collaborate with the team on special projects when needed
  • Provide coverage for team members during absences and work with different teams when required
  • Take ownership of issues, ensuring complete resolution or escalation when necessary

Requirements:

  • Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
  • 1+ year of customer service experience
  • Automotive industry knowledge or experience with electric vehicles is a plus
  • Strong IT skills with experience in Windows, MS Office, and internet configuration
  • Excellent communication skills and the ability to handle customer inquiries effectively

What We Offer:

  • Competitive salary based on experience, with salary increase after the 7th month
  • Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule
  • 23 days of paid annual leave
  • A dynamic, creative, and friendly team environment
  • Guidance and tools to help you reach your full potential