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Global CRM Manager
hace 3 días
At Perfumes Loewe, we're on a mission to revolutionize the industry with innovative approaches to customer engagement. As our Global CRM Manager, you'll play a pivotal role in shaping our brand's customer experience.
Main Responsibilities:- Develop and execute a comprehensive global CRM strategy to drive customer loyalty and retention.
- Lead the development of customer journeys, ensuring seamless experiences across all touchpoints.
- Collaborate with local markets to implement global CRM programs and strategies.
- Manage CRM workflows, ensuring timely delivery and execution.
- Pilot the implementation of Clienteling and Loyalty programs, ensuring GDPR compliance.
- 7+ years of CRM and clienteling experience.
- Deep knowledge of CRM technologies and best practices, Microsoft 365.
- Excellent communication and leadership skills.
- Fluent English and Spanish, with French and Japanese a plus.
We believe in the power of diversity and inclusion, fostering an integrative working environment that celebrates individuality. Join us in shaping the future of Perfumes Loewe and driving innovation in the industry.
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