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hace 2 meses
As a key member of our Digital and Media team, the Global CRM Manager will play a pivotal role in elevating the importance and understanding of our consumer. This individual will be responsible for leading the brand in its mission to drive conversion and loyalty through a comprehensive global CRM strategy.
Key Responsibilities:- Define and execute a global CRM strategy, engaging customers across all touchpoints.
- Grow and manage the global consumer database, driving and monitoring data, and tracking CRM dashboards.
- Determine the global communication plan to drive CRM and Clienteling KPIs.
- Manage CRM workflows from initial brief to key stakeholders to final delivery and execution.
- Pilot the implementation of Clienteling and Loyalty programs, including training and adoption in local markets.
- Ensure regulatory compliance with solid safeguards for consumer data.
- Excellent oral and written communication skills.
- Data-driven mindset and keen eye on detail.
- Result-driven, with ability to manage several projects simultaneously.
- Strong leadership, collaborative, and mentoring skills.
- Empathy and flexibility.
- Autonomy, organization, and proactivity.
- Innovation and creativity.
