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First Line IT Support Specialist

hace 2 meses

Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled and motivated First Line Analyst to join our Global Service Desk in Spain. As a key member of our team, you will be responsible for providing exceptional customer support and resolving IT issues for users across Europe.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Identify and resolve IT issues in a proactive and efficient manner.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Stay up-to-date with the latest IT trends and technologies to provide expert advice and guidance.
Requirements
  • Native or fluent in Dutch and advanced level of Spanish and English.
  • Strong problem-solving skills and logical thinking.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Flexibility to work rotating shifts, including evenings and weekends.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive team environment.
  • Flexible work arrangements, including remote work options.
  • Access to cutting-edge technology and training resources.