Fraud Detection Specialist

hace 5 días

Madrid Centro, Madrid, España Awin A tiempo completo
About the Role

We are seeking a highly skilled and experienced Fraud Detection Specialist to join our team at Awin. As a key member of our Partner Compliance team, you will play a critical role in identifying, investigating, and mitigating fraudulent activities within our affiliate network.

Key Responsibilities
  • Fraud Detection and Investigation
    • Investigate publishers on the Awin and ShareASale networks to ensure compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms.
    • Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud.
    • Perform regular audits throughout the publisher lifecycle to identify and address anomalies.
    • Maintain detailed records of fraudulent activities and take proper action where necessary, following our sanction process.
  • Risk Management
    • Assess the risk associated with publishers' activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
  • Payment Monitoring
    • Consistently review publisher payments on Awin and ShareASale platforms to identify and analyze any irregularities.
  • Continuous Improvement
    • Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
    • Develop and implement comprehensive fraud handling and fraud prevention measures and tools.
  • Training and Advisory
    • Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
    • Consult with client-facing roles regarding fraud prevention, fraud investigations, and fraud management.
Requirements
  • Customer Service and/or Fraud Investigations
    • A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise
    • Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Client Service Excellence
    • Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Technical Proficiency
    • Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
    • A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
  • Language Proficiency
    • Must be fluent in English. Knowledge of German is an advantageous plus.
About Awin

Awin is a leading global affiliate network that connects advertisers with publishers to drive sales and growth. We are proud of our dynamic, social, and inclusive culture, and we welcome diverse backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

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