Genesys Engage Consultant

hace 5 días

Madrid Centro, Madrid, España Sabio Group A tiempo completo
About Sabio Group

Sabio Group is a dynamic and ambitious organization dedicated to fostering a culture of continuous learning and innovation. As a leading provider of CX transformation solutions, we work with some of the world's largest organizations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight.

We are committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Our team is passionate about leading the CX revolution and is seeking creative, resourceful individuals to join our organization.

Job Summary

We are currently seeking a passionate and enthusiastic Genesys Engage Engineer to join our Madrid team. As a key member of our high-skilled team, you will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities
  • Design and build Genesys automate service, reporting, and multi-channel solutions.
  • Integrate with Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
Requirements
  • Bachelor's degree in information technology, telecom, math, or a related major.
  • 2+ Years' experience with Genesys Engage product.
  • Experience as a voice network engineer designing and deploying contact center solutions.
  • Ability to reverse engineer existing solutions to construct new platforms based on Genesys technology.
  • Strong communication skills.
  • Analytical, organizational, and problem-solving skills.
  • Good level of written and spoken English.
Benefits

This is an excellent opportunity to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include:

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health
  • Plus many more (Benefits are dependent on your base location.)

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