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Genesys Technical Consultant

hace 2 meses


Madrid, Madrid, España Sin Nombre A tiempo completo

**Job Summary**

We are seeking a highly skilled Genesys Technical Consultant to join our team at Sin Nombre. As a key member of our technical team, you will be responsible for deploying and configuring Genesys Engage and Genesys Cloud solutions for our clients.

**Key Responsibilities**

  • Deploying and configuring Genesys Engage and Genesys Cloud solutions to meet client-specific requirements
  • Managing the end-to-end implementation process, including solution design, technical specifications, system configuration, testing, rollout, and post-rollout support
  • Tailoring solutions to meet client-specific needs by leveraging features provided by Genesys Engage and Genesys Cloud
  • Providing expertise and best practices to address technical questions and topics related to Genesys solutions
  • Supporting pre-sales activities, including requirement elicitation and analysis
  • Estimating efforts for change requests and new solution implementations

**About Our Client**

Sin Nombre is a leading IT and Telecom company that serves various industries, including Government, Military, Insurance, Banking, SMEs, and Residential customers. We are committed to driving Cloud-native digitalization and networking, exploring new paths for our customers and employees. We are passionate about developing high-quality software, working in an agile mindset, and collaborating with motivated colleagues from around the world.

**What We Offer**

  • A dynamic and international work environment promoting work-life balance
  • Allowances, including telephone/internet and home office allowance, paid training days, access to Swisscom learning platforms, language courses, company health insurance, and gym subscription
  • A comprehensive leaves policy, including care, bereavement, maternity, and paternity leaves, 25 days paid vacation plus Spanish national holidays

**Requirements and Skills**

  • Bachelor's degree in computer science, Information Technology, or a related field
  • Excellent proficiency in English, coupled with strong communication and interpersonal skills
  • Proficiency in networking and SIP-based solutions
  • Expertise in web services and API integrations
  • Over two years of hands-on experience in Genesys configuration, engineering, and customization
  • Proficient understanding of Genesys Solutions, including Engage and Cloud, along with a comprehensive knowledge of their capabilities
  • A minimum of one Genesys certification, either in Engage or Cloud, is mandatory
  • Demonstrated problem-solving skills with a keen focus on delivering high-quality solutions
  • Independent and reliable work approach, capable of thriving in a fast-paced and dynamic environment
  • Flexible, self-motivated, and committed personality, capable of maintaining a clear overview even in complex situations
  • Highest standards of personal and professional integrity with a strong work ethic