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Front Desk Assistant
hace 2 meses
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hotel Mandarin Oriental Barcelona. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling telephone inquiries, and maintaining a high level of professionalism in a fast-paced environment.
Main Responsibilities:- Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Telephone Operations: Handle incoming and outgoing telephone calls, taking messages and ensuring that guests receive prompt and accurate information.
- Switchboard Management: Maintain a high level of proficiency in operating the switchboard, ensuring that all calls are handled efficiently and effectively.
- Team Collaboration: Work closely with other departments to ensure seamless communication and coordination.
- Emergency Procedures: Be aware of and follow emergency procedures, including fire evacuation, bomb threats, and medical emergencies.
- Reporting and Record-Keeping: Maintain accurate records of guest interactions, including messages and complaints.
- Training and Development: Participate in ongoing training and development to improve skills and knowledge.
- Previous Experience: Previous experience in a customer-facing role, preferably in a luxury hotel environment.
- Language Skills: Excellent written and verbal communication skills in Spanish, Catalan, and English.
- Technical Skills: Proficiency in computer systems and software.
- Personal Qualities: Strong desire to provide exceptional guest service, flexibility, and adaptability.
