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IT Service Desk Specialist

hace 2 meses


Barcelona, Barcelona, España Blu Selection A tiempo completo

We are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  1. Resolve IT-related issues and provide timely support to clients
  2. Collaborate with internal teams to ensure seamless issue resolution
  3. Document calls and maintain accurate records
  4. Escalate complex issues to senior technicians
  5. Contribute to improving customer satisfaction levels
  6. Communicate effectively with clients and team members

Requirements:

  1. Fluency in German and English; Spanish is a plus
  2. Strong analytical and problem-solving skills
  3. Excellent communication and teamwork skills
  4. Reliability and punctuality

What We Offer:

  1. A competitive salary of 20,500€
  2. A 39-hour workweek with rotating shifts
  3. A permanent contract with opportunities for growth
  4. Private health insurance and basic dental care
  5. Professional development and leadership opportunities
  6. Free language courses and training
  7. A supportive and dynamic team environment