Customer Success Manager

hace 1 mes


Madrid, Madrid, España Appinio A tiempo completo
Customer Success Manager - DACH

At Appinio, we're revolutionizing the market research industry, and we're looking for a talented Customer Success Manager to join our team. As a trusted advisor, you'll support a portfolio of clients, helping them leverage customer insights to achieve their business goals.

Key Responsibilities:
  • Build and maintain strong relationships with clients through ongoing support and regular check-ins.
  • Understand clients' business challenges and provide strategic guidance on how to leverage consumer insights to meet those.
  • Prepare and conduct client workshops and training to educate clients on modern market research and empower them to leverage the potential of insights.
  • Monitor client activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio.
  • Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights.
  • Identify growth opportunities and work with the sales organization to raise awareness for the value of customer insights across the organization.
Requirements:
  • 3-5 years of experience in supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communication.
  • Experience in dynamic, interactive environments.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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