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Senior Operations Manager

hace 2 meses

Santiago de Compostela, La Coruña, España Amazon A tiempo completo

About the Role

Amazon is seeking an experienced and skilled Senior Operations Manager to join our global Command Center team. As a key member of this team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for Global Operation teams.

Key Responsibilities

  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization
  • Direct engineers for resolution and lead root cause investigations
  • Implement changes to avert future risk and drive process improvements for Global Operation teams
  • Collaborate with Field Operations and Field IT and Engineering teams to ensure seamless communication and escalation
  • Participate in solutions to business problems that are truly unique to Amazon

About the Team

Our team is a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to services restoration. We are committed to continually enhancing our team's process, tools, and services we offer to our customers. Our focus is on impact elimination for our customers and Mean Time to Restore services when a customer or customers are impacted.

Requirements

  • Forward-thinking with People Management skills
  • High degree of customer service focus and excellent communication skills
  • Ability to lead and manage a team in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Experience in a similar role in a global organization