Senior Operations Manager
hace 2 días
Job Summary
We are seeking a highly skilled Senior Operations Manager to join our global Command Center team in the EU. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, and directing engineers for resolution. Your expertise in people management, customer service focus, and excellent communication skills will be essential in driving process improvements for Global Operation teams.
About the Team
Our team is a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We strive to enhance our team's process, tools, and services we offer to our customers, focusing on impact elimination for our customers and Mean Time to Restore services when a customer or customers are impacted.
Key Responsibilities
- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization
- Direct engineers for resolution and lead root cause investigations
- Implement changes to avert future risk and drive process improvements for Global Operation teams
Requirements
- Forward-thinking with People Management skills
- High degree of customer service focus and excellent communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
- Opportunity to contribute and build a support and process model which will impact Amazon at a global level
- Collaborative and dynamic work environment
- Chance to work with a world-class team in a fast-paced environment with an entrepreneurial feel
How to Apply
Interested candidates should submit their application through our website.
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