Senior Operations Manager

hace 6 días


Santiago de Compostela, La Coruña, España Mygwork A tiempo completo
Job Summary

We are seeking an experienced Senior Operations Manager to lead our EU Command Center team. As a key member of our global operations team, you will be responsible for managing a team of engineers and ensuring the smooth operation of our command center.

The ideal candidate will have a strong background in people management, customer service, and communication. You will be responsible for leading high-severity response calls, ensuring fast and accurate triage, and directing engineers for resolution.

You will also be responsible for implementing changes to avert future risk and driving process improvements for Global Operation teams. Strong communication skills and a customer-obsessed mindset are essential for this role.

About the Team

Our team is a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to services restoration. We are committed to continually striving to enhance our teams' processes, tools, and services we offer to our customers.

We value attention to detail, customer obsession, and a desire to always find and remove customer impacts. If you are a motivated and experienced operations manager looking for a new challenge, we encourage you to apply for this role.



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