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As a Sales Executive at Marriott International, you will be responsible for contacting various departments to resolve guest calls, requests, or problems. You will use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. You will also determine and give complimentary items to guests as gifts for their patronage.
Key Responsibilities- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentary items to guests as gifts for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points, and handle all reservation requests, changes, and cancellations.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing.
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.