Dutch Inbound Sales Representative
hace 1 día
At Recruit4Work, we are a leading staffing and recruitment agency dedicated to connecting employers with top talent across various industries.
We offer customized recruitment solutions, including permanent, temporary, contract, and executive staffing.With a focus on quality and efficiency, we utilize advanced technology and a client-centric approach to ensure the best matches for both businesses and job seekers.
Our services extend internationally, providing comprehensive support for local and global recruitment needs. For more information, visit our website at Recruit4Work.**Job Overview**
As an Inbound Sales Agent, you will cater to our valued Dutch clients, creating unforgettable experiences. Your role involves providing exceptional customer service, showcasing our products and services, meeting sales targets, and enhancing customer satisfaction.
**Key Responsibilities**
- Answering Inbound Calls:
- The primary responsibility of an inbound sales agent is to handle incoming calls from customers who are interested in booking holidays, making reservations, or seeking information about the facilities, accommodations, activities, and pricing offered by our client.
- Providing Information and Assistance:
- Inbound sales agents need to be knowledgeable about the various aspects of our client, including its locations, accommodation options, recreational activities, dining options, and special offers.
- They provide accurate and detailed information to customers and assist them in making informed decisions.
- Upselling and Cross-selling: In addition to handling inquiries, inbound sales agents are often tasked with upselling and cross-selling additional services or upgrades to customers.
- This could include offering upgrades to premium accommodations, recommending additional activities or dining options, or suggesting add-on packages to enhance the customer's experience.
- Processing Bookings and Reservations:
- Inbound sales agents process bookings and reservations for customers, ensuring that all necessary information is collected accurately and that the customer's preferences and requirements are met to the best of their ability.
- Handling Customer Concerns and Queries:
- In the course of their interactions with customers, inbound sales agents may encounter queries, concerns, or complaints.
- They need to address these issues promptly and professionally, seeking resolutions that meet the customer's needs while adhering to company policies and procedures.
- Following Up on Leads:
- In some cases, inbound sales agents may be responsible for following up on leads generated through marketing campaigns or other sources.
- This could involve contacting prospective customers who have expressed interest in our client's services but have not yet made a booking, with the aim of converting them into paying customers.
- Maintaining Records and Documentation:
- Inbound sales agents are typically required to maintain accurate records of customer interactions, including details of bookings, inquiries, complaints, and any other relevant information.
- This helps to ensure that customer data is properly managed and can be accessed as needed.
**Requirements**
- High proficiency in Dutch (C2 level)
- Thoroughness, autonomy, and good interpersonal skills
- At least 1 year's successful initial sales experience
- Known for your elocution, adaptability, stress resistance, and good oral communication skills
- Solid commercial skills and a positive attitude
- Dynamic, a team player, and good self-control
- You love challenges
**Benefits**
- The chance to join a prominent industry-leading company with a dynamic and highly motivated team
- Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion
- A collaborative and adaptable work environment that fosters creativity and innovation
**Location**
Barcelona (Spain)"}
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