ServiceNow Development and Operations Lead
hace 7 días
About Swiss Re
Swiss Re is a leading global provider of reinsurance, insurance, and other forms of risk transfer. We help make the world more resilient by anticipating and managing a wide range of risks, from natural catastrophes and climate change to cyber threats. Our expertise combines experience with creative thinking and cutting-edge technology to create new opportunities and solutions for our clients. With a global workforce of over 14,000 employees, our success depends on fostering an inclusive culture that encourages fresh perspectives and innovative thinking.
About the Role
In this role as ESM/ServiceNow DevOps Engineering Chapter Lead, you will:
- Support the growth and development of your team members, creating an environment that fosters continuous learning and improvement.
- Contribute to goal setting and performance reviews, providing feedback to help team members achieve their career goals.
- Work closely with Scrum Masters, Product Owners, Product Area Lead, and Platform Area Lead to ensure the Product squads have the support they need.
- Ensure knowledge is shared and aligned within and outside the Chapter, and that team members support each other in growing and delivering great work.
- Develop and drive product technology strategy and roadmap.
- Balance short-term and long-term value creation for the business while maintaining an aligned, standardized, and compliant ESM platform.
- Manage vendors and suppliers in scope.
- Ensure audit and compliance requirements are met.
About the Team
As part of Swiss Re's Enterprise Group Technology Services organization, the Enterprise Service Management Platform Area team supports the Product Areas in designing, developing, and operating innovative and value-creating Enterprise Service Management solutions. We ensure consistency and alignment across the technical platform(s), through secondment of ESM DevOps experts to squads. We manage all involved software, solution, and DevOps-related vendors and suppliers. We are a global team that shares the same values of passion, openness, respect, humbleness, and curiosity.
About You
To be successful in this role, you will need:
- At least 5 years of experience in project or solution/service management, ideally in an IT and Enterprise Service Management context.
- Strong experience in working and developing with ServiceNow.
- Good, applied knowledge of Agile methods, frameworks, and tools.
- A willingness to lead, direct, and coach chapter members, including formal management authority.
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