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Team Leader
hace 2 meses
Flexibleos is seeking a skilled Team Leader to join our team. As a Team Leader, you will be responsible for the day-to-day management of a technical support team to ensure that key performance indicators (KPIs) are met. Your duties will include developing, reviewing, and distributing daily, weekly, and monthly performance and service reports, making recommendations to the Operations Manager to maintain agreed service levels, and establishing work procedures and processes that support company and departmental standards, procedures, and strategic directives. You will also provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization's guidelines and policies. Additionally, you will collaborate with the Quality and Training team to identify any issues, drive metrics, and adapt to the needs of customers, team, and client. If you have a strong background in project and resource management, excellent communication and interpersonal skills, and the ability to make excellent decisions and analyze situations, we encourage you to apply for this exciting opportunity. You will have the chance to work with a diverse team, develop your skills, and contribute to the success of Flexibleos. We are looking for a candidate with at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. Preferably, you will have 2 years of working experience as a supervisor or team lead. If you are a motivated and results-driven individual who is passionate about leading and inspiring others, we want to hear from you. Please submit your application, and we will review it carefully.
