Consumer Disputes Team Lead
hace 7 días
We are seeking a seasoned professional to lead our Consumer Disputes and Litigations team. As a key member of our eDreams ODIGEO Communications team, you will be responsible for championing customer satisfaction and mitigating legal consumer risks.
Key Responsibilities:- Coach and lead a high-performing team to deliver innovative solutions and increase customer satisfaction.
- Manage day-to-day prioritization and workflow to ensure seamless operations.
- Report on key performance indicators (KPIs) and performance follow-up to drive business growth.
- Support the team in writing, editing, and distributing communication materials to consumer authorities, associations, and other stakeholders.
- Coordinate legal inquiries with the Legal and Regulatory team and GDPR inquiries with the Data Protection Officer (DPO) team.
- Support the Manager in coordinating relationships with government and regulatory authorities in relation to consumer cases.
- Identify and report PR risks in national and local media to minimize negative visibility.
- Lead initiatives and projects, and coordinate team members on them.
- Measure, analyze, and report on initiative results, presenting them in a clear and effective way to improve team performance and optimize business processes.
- Generalist experience in leading people and/or teams, with a proven track record in consumer and tourism disputes and litigations management in a tech and online environment.
- Strong understanding of data protection regulations and previous experience in consumer and tourism management at the European level.
- Proven ability to successfully resolve cases in traditional and interactive consumer channels, with experience working with the Spanish electronic environment.
- Master in working with Google tools (GDrive, GSheet, GSlide, GDocs) and proficient Spanish writing and verbal communication skills with proven legal writing experience.
- A competitive salary and benefits package, including flexible benefits, performance-based bonuses, and a birthday day off.
- Prime Plus membership and the possibility of choosing your equipment and keeping it for free after 3 years.
- Continuous learning opportunities, including free Coursera access, soft skills workshops, tech training, leadership development, and more.
- A great onboarding program and opportunities for growth and career development.
- A dynamic and healthy work environment, with a focus on flexibility, employee care, and transparency.
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Consumer Disputes Team Lead
hace 6 días
Barcelona, Barcelona, España Edreams Odigeo A tiempo completo{"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...
-
Consumer Disputes Team Lead
hace 6 días
Barcelona, Barcelona, España Edreams Odigeo A tiempo completo{"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoJob Title: Consumer Disputes Team LeadWe're seeking a passionate, experienced Consumer Disputes Team Lead to champion customer satisfaction and drive business growth at eDreams ODIGEO.Key Responsibilities:Lead a High-Performing Team: Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate...
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Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoJob Title: Consumer Disputes Team LeadWe're seeking a passionate, experienced Consumer Disputes Team Lead to champion customer satisfaction and drive business growth at eDreams ODIGEO.Key Responsibilities:Lead a High-Performing Team: Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate...
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Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
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Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
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Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
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Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoConsumer Disputes and Litigations Team LeadWe are seeking a highly skilled and experienced Consumer Disputes and Litigations Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations, identifying legal and...
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Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoConsumer Disputes and Litigations Team LeadWe are seeking a highly skilled and experienced Consumer Disputes and Litigations Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations, identifying legal and...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...
-
Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoLead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...
-
Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoLead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...
-
Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoConsumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...
-
Consumer Disputes Team Lead
hace 7 días
Barcelona, Barcelona, España eDreams ODIGEO A tiempo completoConsumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
-
Consumer Disputes Team Lead
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...
