Consumer Disputes Team Lead

hace 2 semanas

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
Job Title: Consumer Disputes Team Lead

We're seeking a passionate, experienced Consumer Disputes Team Lead to champion customer satisfaction and drive business growth at eDreams ODIGEO.

Key Responsibilities:
  • Lead a High-Performing Team: Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate legal consumer risks and increase customer satisfaction.
  • Manage Day-to-Day Priorities: Prioritize and manage the workflow to ensure timely and effective resolution of consumer disputes.
  • Report on KPIs and Performance: Monitor and report on key performance indicators (KPIs) and performance metrics to measure team success.
  • Support Communication Efforts: Assist in writing, editing, approving, and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate with Internal Teams: Collaborate with the Legal and Regulatory team to coordinate legal inquiries and with the DPO team to coordinate GDPR inquiries.
  • Support Manager in Government Relations: Assist the Manager in coordinating relationships with government and regulatory authorities in relation to consumer cases.
  • Identify and Mitigate PR Risks: Report identified PR risks in national and local media to minimize negative visibility in print, broadcast, TV, and online.
  • Lead Initiatives and Projects: Develop and lead initiatives and projects to improve team performance and optimize business processes.
  • Measure and Analyze Results: Measure, analyze, and report on the results of initiatives and projects to implement improvements and optimize business processes.
Requirements:
  • Generalist Experience: Generalist experience in leading people and/or teams.
  • Consumer Disputes Experience: Demonstrated and solid experience in consumer and tourism disputes and litigations' management of Spanish regulations in a tech and online environment.
  • Data Protection Knowledge: Strong understanding of data protection regulations.
  • European Experience: Previous consumer and tourism experience at the European level will be a plus.
  • Case Resolution: Proven track record of successfully resolving cases in both traditional and interactive consumer channels.
  • Technical Skills: Proficient in Google tools (G-Drive, G-Sheet, G-Slide, G-Docs) and proficient Spanish writing and verbal communication skills with proven legal-writing experience.
  • Language Skills: English at a professional level is a must.

  • Consumer Disputes Team Lead

    hace 4 días

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    {"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...

  • Consumer Disputes Team Lead

    hace 4 días

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    {"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes and Litigations Team LeadWe are seeking a highly skilled and experienced Consumer Disputes and Litigations Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations, identifying legal and...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes and Litigations Team LeadWe are seeking a highly skilled and experienced Consumer Disputes and Litigations Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations, identifying legal and...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...