Consumer Disputes Team Lead

hace 5 días

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
Consumer Disputes and Litigations Team Lead

We are seeking a highly skilled and experienced Consumer Disputes and Litigations Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable insights to optimize processes across the business.

Key Responsibilities:
  • Lead a team of professionals in managing consumer disputes and litigations, ensuring high-quality results-oriented and innovative solutions.
  • Manage day-to-day prioritization and workflow, ensuring timely and effective resolution of consumer disputes and litigations.
  • Report on key performance indicators (KPIs) and performance follow-up, providing insights to improve team performance and optimize business processes.
  • Support the team in writing, editing, approving, and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate legal inquiries with the Legal and Regulatory team and GDPR inquiries with the DPO team.
  • Support the Manager in coordinating relationships with government and regulatory authorities in relation to consumer cases.
  • Report identified PR risks in both national and local media to minimize negative visibility.
  • Lead initiatives and projects, coordinating team members to achieve goals and objectives.
  • Measure, analyze, and report on the results of initiatives, presenting them in a clear and effective way to improve team performance and optimize business processes.
Requirements:
  • Generalist experience in leading people and/or teams.
  • Demonstrated and solid experience in consumer and tourism disputes and litigations management of Spanish regulations in a tech and online environment.
  • Strong understanding of data protection regulations.
  • Previous consumer and tourism experience at the European level will be a plus.
  • Proven track record of successfully resolving cases in both traditional and interactive consumer channels.
  • Used to work with the Spanish electronic environment.
  • Master in working with Google tools (GDrive, GSheet, GSlide, GDocs).
  • Proficient Spanish writing and verbal communication skills with proven legal-writing experience, including legal argumentation and legal bases.
  • English at a professional level is a must.
What We Offer:
  • A competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts, and partnerships.
  • Relocation support and the possibility of choosing your equipment and keeping it for free after 3 years.
  • Continuous learning to fuel your growth and explore new horizons, including free Coursera access, soft skills workshops, tech training, leadership development, and more.
  • A great onboarding program, grow opportunities to empower your career, and unleash your potential.
  • Personalized career paths and the eVOLVE Program to help you discover, grow, and thrive.
  • Internal mobility opportunities to pursue horizontal career changes and promotions.
  • A hybrid home-office model focused on outcome, not time-in-seat, allowing you to find the right work-personal life balance.
  • A dynamic and healthy environment, where you can be innovative, take risks, and share your ideas.

  • Consumer Disputes Team Lead

    hace 4 días

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    {"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...

  • Consumer Disputes Team Lead

    hace 4 días

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    {"title": "Consumer Disputes Team Lead", "content": "Lead Our Consumer Disputes TeamWe're seeking a seasoned professional to lead our Consumer Disputes team. As a Team Lead, you'll be responsible for coaching, leading, and supporting your team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.Key...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Job Title: Consumer Disputes Team LeadWe're seeking a passionate, experienced Consumer Disputes Team Lead to champion customer satisfaction and drive business growth at eDreams ODIGEO.Key Responsibilities:Lead a High-Performing Team: Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Job Title: Consumer Disputes Team LeadWe're seeking a passionate, experienced Consumer Disputes Team Lead to champion customer satisfaction and drive business growth at eDreams ODIGEO.Key Responsibilities:Lead a High-Performing Team: Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...

  • Consumer Disputes Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for leading a high-performing team that manages consumer disputes and litigations, while also identifying and mitigating legal and reputational risks.Key...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 5 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    Consumer Disputes & Litigations Team LeadWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a champion of customer satisfaction, you'll oversee a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, you'll provide valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.**Key Responsibilities:**Coach, lead, and support your team members to deliver...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...

  • Consumer Disputes Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams ODIGEO. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.Key ResponsibilitiesCoach, lead, and support team members to deliver high-quality...