Medical Communications Specialist

hace 2 días

Madrid, Madrid, España Eversana A tiempo completo
About the Role

Eversana is seeking a highly skilled Medical Communications Specialist to join our team. As a key member of our integrated commercial services, you will play a fundamental role in building credibility and strengthening relationships with healthcare providers, patients, and industry clients.

Key Responsibilities
  • Deliver industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
  • Translate English documents into the target language or vice-versa, and deliver these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers.
  • Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with Eversana-Medical Communications and client SOPs.
  • Utilize writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints.
  • Utilize drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
  • Medical Writing.
  • On-call responsibilities on an as assigned basis.
Requirements
  • Education: Life Sciences or healthcare degree or equivalent.
  • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
  • Language: English C1 level is obligatory. In addition to mother tongue fluency in English, Czech is also required.
  • Strong translation skills.
Preferred Qualifications
  • Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare.
  • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
  • Language skills: Fluent English along with Czech. Other European languages are highly desirable.

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