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Clinical Communications Specialist
hace 3 meses
As a vital component of our integrated commercial services, the Medical Communications role is essential for establishing trust and enhancing connections with healthcare professionals, patients, and industry partners. This position provides top-tier services, including call center support for product information inquiries, adverse event identification, and medical documentation.
This role is primarily remote, with full-time availability, and is ideally suited for candidates located in various European countries. The candidate must possess legal eligibility to work within the European Union or the UK.
KEY RESPONSIBILITIES:- Translate documents between English and the target language, delivering responses through both verbal and written communication.
- Manage and respond to drug information requests from healthcare professionals and patients.
- Provide drug information through verbal communication or written correspondence.
- Identify and document adverse events and product complaints during customer interactions, ensuring compliance with regulatory standards.
- Utilize writing skills to create narratives for adverse events and product inquiries.
- Coordinate responses to quality-related complaints, collaborating with relevant departments.
- Employ drug information expertise to analyze medical literature for the development of information for healthcare professionals.
- Engage in various projects, including market research and sales training support.
- Participate in medical writing tasks.
- Fulfill on-call responsibilities as assigned.
- Perform additional duties as required.
- Customer Service: Enhance customer service quality associated with the Medical Communications Call Centre.
- Work Environment: Home Office or European Hub Office.
- Availability: Full-time commitment on a flexible schedule, including weekends and varying shifts.
- Language Proficiency: Native-level proficiency in Czech and fluency in English is essential.
- Performance Metrics: Contribute to process improvements that positively affect the Medical Communications Call Centre's performance metrics.
- Travel Requirements: Minimal travel, up to 10% as necessary.
- Education: Degree in Life Sciences or a related healthcare field.
- Experience: Strong clinical background with excellent communication skills.
- Language Skills: C1 level English proficiency is mandatory, along with fluency in Czech.
- Demonstrated translation capabilities.
- Education: Advanced degrees in Pharmacy or Life Sciences are preferred.
- Experience: Background in call centers, medical information, or the pharmaceutical industry is advantageous.
- Language Skills: Proficiency in additional European languages is desirable.
- Technical Skills: Proficient in Microsoft Office and medical information management systems.
- Positive Attitude: A proactive and engaging demeanor that fosters a positive work environment.
- Communication Skills: Ability to convey ideas clearly and motivate others.
- Innovative Mindset: Capacity to develop creative solutions that enhance company performance.
- Integrity: A commitment to ethical conduct and professionalism.
At EVERSANA, we prioritize diversity, equity, and inclusion as essential elements of our success. We are an Equal Opportunity Employer, and we value the diverse backgrounds and experiences of our employees. Our commitment to inclusion ensures that all voices are heard and respected.
We are aware of potential fraudulent job offers and advise candidates to remain vigilant. EVERSANA will never request personal information or payment during the recruitment process.
