Cloud Solutions Process Specialist
hace 1 mes
Job Purpose
Join our Cloud Systems & Services team to embark on a rewarding career in business enhancement with one of the leading organizations in the industry. As a Process Analyst, you will engage in initiatives aimed at improving quality, optimizing operations, and minimizing errors within our Cloud Marketplace.
In this position, you will work closely with diverse stakeholders, including management, sales teams, IT, and clients, to collect and analyze data, offering insightful recommendations. You will ensure that our TD SYNNEX Country sales teams deliver exceptional service and collaborate effectively with vendors for smooth platform usage.
Your contributions will include designing innovative processes, such as automated billing and procurement systems, while also assessing and refining existing workflows. Additionally, you will participate in quality improvement projects and document business processes.
Our team's mission encompasses the deployment of various Cloud solutions across 21+ European nations. You will collaborate with Business Unit leaders and partners to formulate impactful strategies and deliver outstanding systems throughout Europe.
We offer an exciting career opportunity that merges innovation, teamwork, complex cloud solutions, and growth in business optimization. We will equip you with training and certifications on Cloud solutions to enhance your success within our organization. Join us and make a significant impact in the IT landscape alongside our Cloud Systems & Services team.
Responsibilities:
- Mapping process flows across Operations teams, collecting, documenting, and analyzing data, identifying process gaps, and supporting process improvement initiatives to enhance operational efficiencies.
- Creating process maps and documenting key business requirements necessary for evaluating opportunities.
- Developing value stream maps to pinpoint and emphasize potential areas for improvement.
- Coordinating and facilitating cross-functional meetings among stakeholders regarding various end-to-end business processes.
- Conducting root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
- Documenting current operational processes and outlining the desired future state processes.
- Defining service level agreements (SLAs) and measuring outcomes.
- Implementing new operational processes and escalating issues as necessary.
- Maintaining, managing, and continuously improving central processes.
- Documenting all processes accordingly: Ensuring all necessary procedures and management processes are implemented to guarantee consistency and standards across locations within the regional scope.
- Ensuring appropriate training and skill development for all staff regarding new processes or with outsourced parties.
- Managing ongoing communication with countries and other stakeholders about processes.
Desired Knowledge, Skills, and Experience:
- Excellent written and verbal communication and presentation skills in English; proficiency in additional European languages is a plus.
- Strong knowledge of Microsoft Excel.
- Exceptional customer service orientation.
- Ability to work independently and autonomously.
- A mindset of innovative thinking.
- Proficiency in the use of analytical tools such as data gathering and analysis, spreadsheets, flow-charting, and process diagramming.
- Project experience in Software Licensing, Support, or Customer Service functions is advantageous.
- Understanding of the IT Software / Services / SaaS industry is beneficial.
- Experience in the IT Channel, with Pan European distributors or Software vendors is a plus.
- Knowledge of finance and accounting processes is an asset.
Interested to learn more? We look forward to hearing from you soon.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, along with many on-demand courses.
- Elevate Your Personal Well-Being: Enhance your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: Valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education and meaningful peer-to-peer conversations.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups and local volunteering events.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for.
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