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Cloud Marketplace and API Solutions Specialist

hace 2 meses


Barcelona, Barcelona, España Td Synnex A tiempo completo
About the Role

The Cloud Systems and Services team at TD SYNNEX is responsible for optimizing business processes required for our day-to-day eCommerce operations. This includes offering shared services through our owned Shared Service Center, outsourced to service partners in EMEA. As a Cloud Marketplace and API Solutions Specialist, you will play a crucial role in designing and implementing scalable central operational processes and support, including products, services, and solutions we can offer to our customers and expand our market share.

Key Responsibilities
  • Analyze market needs and opportunities and work with relevant stakeholders to provide specific solutions developed entirely from our teams.
  • Support, advise, and provide guidance to partners with our own platform APIs for their internal needs, as well as provide similar services to our internal teams.
  • Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Deploy services and escalate them as needed, ensuring that Cloud central services operations, vendor operations, and business transactions follow all relevant legal, security, and compliance rules.
  • Review existing processes and provide advice in specialized subject areas, such as legal guidelines, internal compliance policies, security best practices, services, technical support, or others as necessary.
  • Design programs and strategies to provide services to the market, maintain, manage, and constantly improve these services, and document all processes accordingly.
  • Act as the business owner for operations system enablement, liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering.
  • Manage constant communication with countries, legal department, and other stakeholders around processes.
Requirements
  • Technical or conceptual understanding of APIs and system integrations.
  • IT background in Pre-Sales, Customer Service, and/or eCommerce.
  • Technical or at least conceptual understanding of APIs and systems integrations.
  • Postman knowledge is a plus.
  • Knowledge of at least one major programming language (C#, JavaScript, Python, etc.).
  • Solid understanding of vendor dynamics within the Software distribution channel and eCom.
  • Exceptional customer service orientation.
  • Capable of working independently, and having responsibility as an individual (ownership).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project Experience of Software Licensing, Support, or Customer Service functions definite advantage.
  • Understanding of the IT Software / Services / SaaS industry are helpful.
  • Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • Ability and willingness for business travel is required.