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Cloud Marketplace and API Strategist

hace 1 mes

Barcelona, Barcelona, España Td Synnex A tiempo completo
About the Role

The Cloud Systems & Services team is responsible for optimizing business processes required for our day-to-day eCommerce operations. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA.

The Cloud Marketplace and API Specialist will design and implement scalable central operational processes and support, including products, services, and solutions we can offer to our customers and expand our market share.

The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable.

The Specialist will own and coordinate several initiatives, briefings, and progress updates. The Specialist will collaborate with different teams to develop the right strategies, to collaborate in relevant projects and to prepare internal systems and processes to launch products and services across EMEA.

The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +).

The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.

Responsibilities
  • Analyze market needs and opportunities and work with relevant stakeholders to provide specific solutions developed entirely from our teams.
  • Support, advise, and provide guidance partners with our own platform APIs for their internal needs. As well, provide similar service to our internal teams.
  • Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Deploy services and escalate them as needed.
  • Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal, security, and compliance rules.
  • Review existing processes and provide advice in specialized subject areas, for example, legal guidelines, internal compliance policies, security best practices, services, technical support, or others as necessary.
  • Design programs and strategies to provide services to the market. Maintain, manage, and constantly improve these services.
Requirements
  • Technical or conceptual understanding of APIs and system integrations.
  • IT background in Pre-Sales, Customer Service, and/or eCommerce.
  • Knowledge of at least one major programming language (C#, JavaScript, Python, etc.).
  • Solid understanding of vendor dynamics within the Software distribution channel and eCom.
  • Exceptional customer service orientation.
  • Capable of working independently and having responsibility as an individual (ownership).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project Experience of Software Licensing, Support, or Customer Service functions is a definite advantage.
  • Understanding of the IT Software/Services/SaaS industry is helpful.
  • Exceptional written and oral communication and presentation skills in English, additional European languages being a plus.
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • Ability and willingness for business travel is required.