Cloud Marketplace and API Solutions Specialist

hace 2 días

Barcelona, Barcelona, España Td Synnex A tiempo completo

About the Role: We are seeking a highly skilled Cloud Marketplace and API Specialist to join our team at TD SYNNEX. As a key member of our Cloud Systems & Services team, you will be responsible for optimizing business processes for our day-to-day eCommerce operations.

Key Responsibilities:

  • Analyze market needs and opportunities to provide specific solutions developed entirely from our teams.
  • Support, advise, and provide guidance to partners with our own platform APIs for their internal needs, as well as provide similar services to our internal teams.
  • Provide strategic processes and operational support to drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.
  • Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal, security, and compliance rules.
  • Review existing processes and provide advice in specialized subject areas, such as legal guidelines, internal compliance policies, security best practices, services, technical support, or others as necessary.
  • Design programs and strategies to provide services to the market, maintain, manage, and constantly improve these services.
  • Document all processes accordingly, ensuring all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service levels within the scope of order fulfillment and vendor and customer invoicing.
  • Act as the business owner for operations system enablement, liaising with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering.
  • Manage constant communication with countries, legal departments, and other stakeholders around processes.

Requirements:

  • Technical or conceptual understanding of APIs and system integrations.
  • IT background in Pre-Sales, Customer Service, and/or eCommerce.
  • Technical or at least conceptual understanding of APIs and systems integrations. Postman knowledge is a plus.
  • Knowledge of at least one major programming language (C#, JavaScript, Python, etc.).
  • Solid understanding of vendor dynamics within the Software distribution channel and eCom.
  • Exceptional customer service orientation.
  • Capable of working independently, with responsibility as an individual (ownership).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project experience in Software Licensing, Support, or Customer Service functions is definite advantage. Understanding of the IT Software / Services / SaaS industry is helpful.
  • Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.
  • Experience in managing distant or virtual teams in a service desk environment is preferred.
  • Ability and willingness for business travel is required.

What We Offer:

  • Hybrid model with 2 days at the office per week.
  • Competitive compensation with regular annual salary reviews.
  • Benefits like health insurance, paid leave, retirement plans, and more...
  • Occasional travel within Europe.

Key Skills: API Integration, Ecommerce Consulting, Presales

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