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Cloud Solutions Customer Engagement Specialist
hace 3 meses
About Us:
We are TD SYNNEX, a premier IT distributor and solutions aggregator within the IT ecosystem. Our team comprises 23,000 of the industry's most talented individuals, united by a shared commitment to delivering exceptional technology products, services, and solutions globally. As an innovative partner, we empower our clients to maximize their IT investments, achieve business objectives, and unlock new growth avenues. Our core values emphasize care for our partners, employees, investors, and the broader community, and we are dedicated to fostering a diverse and inclusive workplace.
What We Offer:
Our employees consistently highlight TD SYNNEX as a fantastic workplace, characterized by strong team dynamics, a familial atmosphere, and flexible arrangements that cater to all. We prioritize a supportive environment where colleagues readily assist one another. Additionally, we provide extensive learning opportunities for both professional and personal growth through dedicated platforms and development plans.
We champion Diversity, Equity, and Inclusion (DEI), with a dedicated team focused on various initiatives to support individuals from diverse backgrounds, ensuring they thrive in our workplace.
Role Overview:
The Cloud Customer Success team is tasked with enhancing the business processes essential for our operations, including platform and vendor integration, optimized workflows, customer engagement, and partner training. This role is pivotal in designing and implementing scalable operational processes and monitoring services aligned with TD SYNNEX's platform offerings and relevant Cloud Vendors.
The specialist will collaborate closely with internal departments to ensure a comprehensive understanding, documentation, and coordination of activities. Responsibilities include managing multiple projects, providing briefings, and delivering progress updates. The specialist will work alongside TD SYNNEX's Business Unit leaders, marketing teams, and vendors to formulate effective strategies and prepare internal systems for launching platform products, services, programs, and campaigns.
Key Responsibilities:
- Lead the definition and design of central operations to support the Cloud Business.
- Deliver strategic processes and operational support to drive success across the Cloud portfolio, including innovative monetization models for products and services.
- Ensure quality, personalized customer experiences.
- Design a comprehensive customer experience that encompasses all key touchpoints.
- Facilitate onboarding, education, and adoption while acting as a customer advocate through proactive engagement.
- Review existing processes and provide expert advice in specialized areas such as legal guidelines and internal compliance.
- Document all processes to ensure consistent and high-quality service levels in order fulfillment and invoicing.
- Act as the business owner for operational system enablement, collaborating with platform teams and IT to define system requirements and processes.
- Maintain constant communication with stakeholders regarding processes.
Required Knowledge, Skills, and Experience:
- Strong understanding of eCommerce platforms.
- Familiarity with vendor dynamics in the distribution channel.
- Strategic and analytical thinking abilities.
- Proven problem-solving skills.
- Exceptional customer service orientation.
- Experience in an international, results-driven project environment.
- Ability to prioritize and execute tasks effectively in high-pressure situations.
- Experience managing customer success software and tools.
- Proficient in Excel at an intermediate level.
- Experience in the IT distribution industry is advantageous.
Location: Barcelona
Benefits:
- Elective Benefits: Tailored programs to suit your lifestyle.
- Career Growth: Accelerate your career with formal leadership and professional development programs.
- Well-Being: Enhance your financial, physical, and mental well-being through various initiatives.
- Diversity, Equity & Inclusion: We value every voice and celebrate our global diversity.
- Networking Opportunities: Connect with new colleagues through our onboarding program.
- Community Engagement: Participate in inclusive communities and local volunteering events.
We encourage you to apply even if you don't meet every single requirement.
At TD SYNNEX, we take pride in being recognized as a great workplace and a leader in promoting diversity, equity, and inclusion. If you resonate with our values and believe you would be a good fit for this role, we welcome your application.
