Customer Solutions Specialist

hace 3 semanas


Barcelona, Barcelona, España Npaw A tiempo completo
Customer Solutions Specialist

NPAW is a leading video intelligence company that helps online streaming services grow. Our global team has over a decade of experience developing scalable analytics solutions to optimize performance and user engagement.

We provide a suite of analytics apps that offer advanced visibility into platform performance, audience behavior, advertising, and content efficiency. Our solutions help data-driven decisions and support the growth of our clients.

As a Customer Solutions Specialist, you will play a pivotal role in enhancing customer experiences through our analytics platform. You will work closely with our sales team to understand customer needs and align them with our onboarding processes.

Your responsibilities will include:

  • Acting as a key point of contact for customers and deeply understanding their needs.
  • Working alongside integration engineers to streamline the integration process and ensure it meets customer requirements.
  • Developing and executing customer training sessions to ensure users are well-equipped to utilize our product.
  • Managing and enhancing customer satisfaction and user adoption through ongoing support and regular check-ins.
  • Liaising between customers and our internal teams, including customer engineering and the product team.

You will be vital in ensuring high levels of customer satisfaction and promoting user adoption of our platform. If you have a proven track record in customer-facing roles and are adept at conducting effective customer training sessions, we encourage you to apply for this exciting opportunity.



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