Cloud Solutions Training Specialist

hace 3 meses

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance is a global frontrunner in customer experience management and business process outsourcing. Our organization employs a diverse workforce across 88 countries, proficient in over 265 dialects and languages, serving major international corporations across various sectors.

At Teleperformance, we prioritize the inspiration and motivation of our employees. Our objective is to foster a sense of pride in belonging to Teleperformance through job satisfaction and an exceptional work environment.

Teleperformance Spain, with a workforce exceeding 8,000 across 10 locations (recognized as a Great Place to Work, AENOR certified, and a Top Employer), is seeking a Cloud Solutions Training Specialist to enhance our team.

Role Overview:

As the principal technical authority in Cloud technologies, you will possess comprehensive knowledge of big data and Cloud solutions tailored for SMB and Enterprise customer segments.

Your role involves collaborating with our client, a leading provider of Cloud solutions, to equip our Sales and Technical teams across various locations with essential technical insights. This will enable them to engage effectively with developer audiences and C-level IT and business executives.

By keeping abreast of the latest technological advancements, you will be responsible for updating the sales team and its management on market changes and product offerings from our client and competitors. This knowledge will empower them to propose the most suitable solutions to potential clients.

Key Responsibilities:

  • Collaborate with knowledge managers from Sales and Technical teams to conduct regular needs assessments.
  • Work with knowledge managers to design, develop, and deliver training programs based on needs analysis, especially during new product launches.
  • Ensure that product training is clearly defined, documented, and delivered quarterly for each role within the organization.
  • Implement best practices in product training to enhance sales performance.
  • Monitor and evaluate training outcomes, making necessary adjustments to address any identified knowledge gaps.
  • Engage in cross-functional teamwork, building strong relationships with client and operational teams across different locations.
  • Partner with key stakeholders to create and launch real Cloud showcase projects for training and development.
  • Assist in gathering, processing, and analyzing data for reporting training KPIs on customized dashboards.

Requirements:

Minimum Qualifications:

  • At least 2 years of experience in technology and cloud computing sales or services.
  • A degree in Computer Science, Physics, Telecommunications, Statistics, or a related field.
  • Experience in creating and delivering training programs.
  • Experience in developing and deploying Cloud services.

Preferred Qualifications:

  • Familiarity with the Big Data landscape and Business Intelligence technologies.
  • Understanding of how various cloud technologies (SaaS, PaaS, and IaaS) integrate to drive technology adoption within large accounts.
  • Certifications such as Google Cloud Digital Leader, Google Cloud Engineer, Azure Fundamentals, and/or AWS Certified Cloud Practitioner.

Competencies and Skills:

  • Ability to set actionable goals for oneself or others to achieve specific objectives.
  • Innovative thinking and problem-solving skills.
  • Adaptability to respond to unforeseen events and requirements.
  • Proactive approach in seeking opportunities to contribute positively.
  • Capability to establish productive relationships with colleagues at all levels.
  • Effective communication skills to gain acceptance of ideas from clients and prospects.
  • Ability to inspire and guide others in maximizing their potential.
  • Clear and concise expression of ideas in both individual and group settings.

Benefits:

  • Full-time position (39 hours per week, Monday to Friday).
  • Hybrid working model available.
  • Competitive salary and bonus structure.
  • Referral program with financial incentives.
  • Permanent contract.
  • Health insurance coverage.
  • Support for relocation.
  • Access to coaches for personal and professional development.
  • Clear career progression opportunities within the project.
  • Engaging contests held bi-weekly, monthly, or quarterly.
  • Employment with the world's largest provider of contact center services.
  • Positive work environment with supportive colleagues and opportunities for personal growth.
  • Dynamic business casual atmosphere with a diverse, motivated team.

For more information about relocating, please refer to our resources.

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