Global Account Operations Manager

hace 2 días

Barcelona, Barcelona, España Hewlett Packard Enterprise A tiempo completo
Job Title: Global Account Operations Manager

Join Hewlett Packard Enterprise as a Global Account Operations Manager and take on a key role in managing our top customers. As a member of the account team, you will be responsible for managing the end-to-end relationship with selected Tier 1 Global Accounts from an operational point of view.

Key Responsibilities:
  • Manage customer expectations through effective communication about HP order fulfillment capabilities and delivery performance.
  • Contribute to relationship building with the customer as a trusted HP direct advisor.
  • Enable sales force to focus on revenue and margin-related activities.
  • Coordinate HP Sales Operations strategies - align operational commitments of different business unit sales teams.
  • Identify opportunities for improving customer satisfaction and driving incremental business.
  • Report back to customer on delivered performance (operations reviews, reporting).
  • Manage senior level escalations.
Requirements:
  • Solid understanding of HP capabilities and key commercial strategies.
  • Understanding of internal approval processes, contract requirements.
  • Excellent verbal and written communication skills.
  • Active listening skills.
  • Customer relationship management.
  • Executive presentations.
  • Negotiation and influencing skills.
  • Setting the right expectations.
  • Managing virtual teams.
  • Cross-regional leadership.
  • Time management, ability to prioritize, ability to cope with workload peaks.
  • Agile mindset.
  • Business acumen.
Education and Experience:
  • Bachelor's or Master's degree preferred, or equivalent experience.
  • 5 years or more experience in an operational role.
  • Project and/or Program Management experience preferably within an international environment.
  • Fluent in English both oral and in writing.
  • Fluency in other European languages will be a plus (French preferred).

Equal Opportunity Employer (EEO): Hewlett Packard Enterprise provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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