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Sustainability Account Manager
hace 2 meses
We are seeking a highly motivated and experienced Account Manager to join our team at EcoVadis Germany GmbH. As an Account Manager, you will be responsible for managing a portfolio of existing customers, ensuring they maximize the value they get from our solutions. You will actively contribute to maintaining a high satisfaction level towards our services.
Key Responsibilities- Manage a portfolio of existing customers, ensuring they maximize the value they get from our solutions.
- Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required.
- Establish and maintain a strong relationship with customer project managers and decision makers.
- Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and our operations teams.
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
- Identify upsell opportunities in line with customers' sustainable procurement program and strategy.
- Contribute to our continuous improvement process by providing feedback to our product management team on solution development needs.
- Lead and/or support a variety of customer-focused projects.
- Teamwork and best practices sharing to contribute to the development of our service and to maintain a positive and motivating atmosphere.
- 5+ years of experience in customer management or consulting with large accounts.
- Experience or education in a related field (procurement, sustainability, business).
- Knowledge of procurement systems and SaaS is an asset.
- Experience from a fast-paced environment as well as an ability and interest to work with an international and multicultural team.
- Excellent communication skills (both written and verbal) - fluency in German and English is a must.
- Self-driven, results-oriented and team player.
- Ability to summarize key findings in PowerPoint presentations.
- Excellent data analytical skills.
- Bachelor's degree preferred.
- Passionate about sustainability.
- Competitive salaries and support personal growth from day one.
- Extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
- Hybrid work organization (from the office or from home).
- Home office allowance program IT equipment allowance.
- Working from anywhere policy (3 months per year).
- Opportunity to work in a truly international atmosphere.
- Base salary + variable compensation plan.
- Meals and Transportation Vouchers (Cobee card).
We are a leading provider of business sustainability ratings, and our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Join us and be part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
