Technical Support Specialist with French/German Language Skills
hace 4 semanas
We are seeking a highly skilled and motivated Technical Support Specialist to join our global team. As a key member of our support organization, you will provide world-class technical support to our customers and partners, working closely with services and account teams to ensure all issues are handled effectively.
Your Responsibilities- Deliver superior-quality support services to our customers and partners, utilizing PTC's case management tool to log issues and track associated status and related activities.
- Investigate thoroughly the issues reported for PTC's products, addressing questions related to guidance and general best practices.
- Create and publish knowledge articles for PTC customers and employees to reuse.
- Develop your own skills and participate in continuous training programs to stay up-to-date with the latest technologies and trends.
- A strong capacity and desire to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
- Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.)
- Optional: Experience in databases, computer networks, or operating systems.
- Fluent in English and one of German/French/Italian.
PTC is a global leader in the Internet of Things (IoT) and Augmented Reality (AR) technology. Our innovative solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With a strong focus on innovation and customer satisfaction, we offer a competitive salary and total compensation package, as well as opportunities to gain an ownership stake in the company and share in its successes.
We value our employees and strive to create a work environment that is collaborative, inclusive, and supportive. If you are passionate about problem-solving through innovation and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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