Customer Support Representative with Swedish Language Skills
hace 3 días
Wibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Support Representative with native or fluent Swedish language skills to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, handling incoming customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Handle incoming customer inquiries via phone, email, chat, or automated alerts
- Address user needs efficiently and provide timely responses and resolutions
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to senior team members, as needed
- Adhere to all project processes and procedures
- Ensure compliance with contractual SLA
- Provide coverage for other Agents in their absence, whether within the same team or across different teams
- Collaborate with the team on specific projects when requested
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by management to ensure continued service performance, quality, and customer satisfaction
- Native or fluent in Swedish, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required; experience in the automotive industry is a plus
- Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
- Excellent remuneration package based on experience, skills, and performance
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential
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Barcelona, Barcelona, España CPM International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the diverse needs of our markets.Job DescriptionWe are seeking a Customer Service Representative with Swedish language skills to join our team. As a Customer Service Representative, you will be...
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Barcelona, Barcelona, España CPM International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the diverse needs of our markets.Job DescriptionWe are seeking a Customer Service Representative with Swedish language skills to join our team. As a Customer Service Representative, you will be...
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