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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Einzelnet Systems S.R.L. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients in the hospitality industry.

Key Responsibilities
  • Triage and Case Management: Ensure that inbound cases are properly categorized, prioritized, and assigned to the correct support specialist.
  • Case Resolution: Troubleshoot and resolve technical issues related to our software solutions, providing timely and effective solutions to our clients.
  • Knowledge Management: Create and maintain knowledge articles to document solutions to common technical issues, ensuring that our clients have easy access to the information they need.
  • Escalation and Collaboration: Collaborate with our development team to escalate complex technical issues, providing detailed information and feedback to ensure that our software solutions are meeting the needs of our clients.
Requirements
  • 2+ years of experience in a technical support role, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills, with the ability to articulate complex technical issues in a clear and concise manner.
  • Strong analytical skills, with the ability to troubleshoot and resolve technical issues in a timely and effective manner.
  • Fluency in English, with the ability to communicate effectively with clients and colleagues.
Preferred Qualifications
  • Experience with ticketing systems, such as Service Cloud or JIRA.
  • Knowledge of hospitality technology, including hotel management systems and property management systems.
  • Fluency in additional languages, such as French, German, or Spanish.