Cloud Service Owner

hace 2 semanas

Barcelona, Barcelona, España Axa Group A tiempo completo
Job Title: Cloud Service Owner

As a Cloud Service Owner at AXA Group Operations, you will be responsible for ensuring the operational performance of the selected Cloud Service Provider (CSP) services, delivered to AXA customers using Managed Public Infrastructure.

Key Responsibilities:
  • Coordinate with the CSP MPI Service Delivery team to report towards the CSP MPI clients on the quality of service (KPIs, OLA)
  • Govern the services delivered by the CSP Azure
  • Ensure 3rd party vendor performs all services at the right level of quality (KPIs, SLAs)
  • Be in close contact with the different stakeholders in the different regions (DBA, VM SME, SQL SME, Backup and Restore operations, Disaster and Recovery operations, OS operations) making sure AXA owned activities are managed properly
  • Contribute to CSP/Provisioning MPI related incidents resolution when solicited by the Incident management team
  • Coordinate with Product delivery team to ensure the Operations CSP/Provisioning related needs are taken into Project Increment planning
Requirements:
  • Hands-on experience with a systems administrator role
  • Proven experience using Agile methodology
  • Strong multidisciplinary technical background and knowledge in different domains like security, network, multitiered infrastructure, databases, integration, and application platforms
  • Strong basis and understanding of the architectural principles of cloud-based platforms that include IaaS components
  • Infrastructure as a code expertise, along with environment automation knowledge for provisioning, upgrades, deployment, and on-demand operations for environments (Terraform with Azure)
  • Understanding of all cloud offerings in the market and ability to discuss cloud architectures
  • IaaC & DevOps (Terraform Enterprise, Azure pipelines)
  • Specialist/Architect certifications on CSP (Azure)
  • Basics on Cyberark
  • Basics on Puppet
  • Basics on Dynatrace
  • Infra automation and Architecture
  • Good aptitude in relationship management with a large amount of stakeholders
  • Able to manage international teams and a multicultural environment
  • Work with minimal direct guidance, self-motivated, and proactive
  • Excellent and clear communication skills with the ability to explain complex concepts in simpler language
  • Strong problem-solving skills
  • Customer-centric
  • Solution & value-oriented
  • Ability to travel as needed, as you will on a regular basis have to travel between entities to meet experts of other regions
  • Flexible and available in case of exceptional events
Language Skills:

Advanced English: Is able to participate in meetings, propose ideas and solutions, actively participate in brainstorming, understand documentation and requests, written and spoken.

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