Cloud Service Manager

hace 12 horas


Barcelona, Barcelona, España Axa Group A tiempo completo
Cloud Service Owner

As part of the Global Business and Service Operations (GBSO) organization, the Cloud Service Owner plays a critical role in ensuring the successful operation of AXA's cloud infrastructure.

Key Responsibilities
  • Ensure the operational performance of the selected Cloud Service Provider (CSP) services, delivered to AXA customers using Managed Public Infrastructure.
  • Coordinate with the CSP MPI Service Delivery team to report on the quality of service (KPIs, OLA).
  • Govern the services delivered by the CSP Azure.
  • Ensure 3rd party vendors perform all services at the right level of quality (KPIs, SLAs).
  • Collaborate with stakeholders in different regions to ensure AXA-owned activities are managed properly.
  • Contribute to CSP/Provisioning MPI-related incidents resolution when solicited by the Incident Management team.
  • Coordinate with Product Delivery teams to ensure Operations CSP/Provisioning-related needs are taken into Project Increment planning.
Operational Governance
  • Represent the CSP/Provisioning Operations Team in front of CapGemini for technical aspects.
  • Participate in operational governance with CapGemini and regions for technical and operational aspects.
  • Represent Operations as new CSP/Provisioning features are progressively introduced by the Build of the MPI organization.

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