Business Relationship Manager for Iberia
hace 4 horas
We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment. Our energy and automation digital solutions for efficiency and sustainability combine world-leading energy technologies, real-time automation, software, and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure, and Industries.
About the RoleThe Business Relationship Manager for Iberia will manage the relationship with all related Business Units (BUs) in Country Iberia as the representative from Schneider Digital. This role ensures operational management for IT across Country Iberia by managing the ecosystem of external vendors and internal teams.
Key Responsibilities- Business Partner: To become the partner for the Business for all IT related topics in the country in relation with the processes of projects, services, and equipment.
- Represent Schneider Digital in the country in front of the Business Managers.
- Establish sound relationships with functional key users and other key stakeholders (e.g. senior management, site management).
- Manage delivery Partners for the country.
- Ability to manage digital projects at local level, with the needed digital partners and business stakeholders.
- Drive effective support process, coordinating external and internal support teams.
- Operational service support for local infrastructure and local applications.
- Manage outsourcing partners in outsourced area.
- Ensure the quality of support for Business.
- Follow up on KPI in line with SLAs and manage escalations when needed.
- Identify trends, improvements, or rationalization opportunities across the local application and infrastructure landscape.
- Report IT results to country/site management.
- Contribute to defining and managing the IT scenarios (business and architectural framework wise) assuming the role of "integrator" between the business and IT issues.
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