AI Specialist
hace 2 días
1 day ago Be among the first 25 applicantsSi sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.ResponsibilitiesRespond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations.Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform.Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.Identify recurring issues and contribute to internal documentation and FAQs.Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.Audit AI conversations to detect bugs or opportunities for improvement.Ensure that all critical feedback and issues are resolved within the SLA.RequirementsExperience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.Strong troubleshooting skills and ability to resolve issues efficiently.Familiarity with AI behavior, JSON structures, and state machines (training provided).Experience with AI configuration, WhatsApp, APIs, and third‑party integrations.Knowledge of process automation; experience with Zapier is a plus.Programming knowledge, especially in Python, is a plus.Ability to explain technical concepts clearly to both technical and non‑technical audiences.Highly organized, with the ability to manage multiple support cases at once.Strong written and verbal communication skills.A customer‑first mindset with a genuine desire to help clients succeed.A team player with adaptability in fast‑paced environments.Passion for technology, AI, and continuous learning.BenefitsLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work‑life balance. xsgfvud Soft Hybrid Work: We meet 3 days/month in our Co‑Work offices, the rest of the time you can work remotely from wherever you likeJob DetailsSeniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Customer ServiceIndustries: IT Services and IT ConsultingLocation: Barcelona, Catalonia, Spain#J-18808-Ljbffr
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AI Specialist
hace 2 semanas
Barcelona, España Darwin AI A tiempo completoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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AI Specialist
hace 3 días
Barcelona, España Darwin AI A tiempo completo1 day ago Be among the first 25 applicants We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized,...
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Barcelona, Barcelona, España Darwin AI A tiempo completoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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Barcelona, Barcelona, España Darwin AI A tiempo completoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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Barcelona, España Darwin AI A tiempo completoA leading AI solutions company in Barcelona is seeking an AI Special Forces Specialist to provide exceptional support for clients. The role involves troubleshooting AI-related issues and collaborating with internal teams to ensure customer satisfaction. Candidates should have a background in customer support and a passion for technology and AI. The position...
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Barcelona, España Darwin AI A tiempo completoA leading AI solutions company in Barcelona is seeking an AI Special Forces Specialist to provide exceptional support for clients.¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.The role involves troubleshooting AI-related issues and collaborating with internal teams...
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Barcelona, España MindHunters AI A tiempo completoOverview MindHunters AI is a fast-growing Conversational AI platform that helps companies automate customer interactions across voice and text channels — from WhatsApp to phone, email, SMS, and social DMs. We work with global clients in the automotive industry helping them turn conversations into conversions. Our platform enables businesses to build,...
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Barcelona, España MindHunters AI A tiempo completoOverview MindHunters AI is a fast-growing Conversational AI platform that helps companies automate customer interactions across voice and text channels — from WhatsApp to phone, email, SMS, and social DMs. We work with global clients in the automotive industry helping them turn conversations into conversions. Our platform enables businesses to build,...
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Barcelona, Barcelona, España MindHunters AI A tiempo completoAbout MindHunters AIMindHunters AI is a fast-growing Conversational AI platform that helps companies automate customer interactions across voice and text channels — from WhatsApp to phone, email, SMS, and social DMs.We work with global clients in automotive industry helping them turn conversations into conversions.Our platform enables businesses to build,...
