AI Specialist
hace 4 días
We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI. As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience . In this role, you will: Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. Identify recurring issues and contribute to internal documentation and FAQs. Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. Audit AI conversations to detect bugs or opportunities for improvement. Ensure that all critical feedback and issues are resolved within the SLA. Requirements Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. Strong troubleshooting skills and ability to resolve issues efficiently. Familiarity with AI behavior, JSON structures, and state machines (training provided). Experience with AI configuration, WhatsApp, APIs, and third-party integrations. Knowledge of process automation; experience with Zapier is a plus. Programming knowledge, especially in Python, is a plus. Ability to explain technical concepts clearly to both technical and non-technical audiences Highly organized, with the ability to manage multiple support cases at once. Strong written and verbal communication skills. A customer-first mindset with a genuine desire to help clients succeed. A team player with adaptability in fast-paced environments. Passion for technology, AI, and continuous learning. Benefits ● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. ● OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. ● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. ● Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like
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AI Specialist
hace 2 semanas
Barcelona, España Darwin AI A tiempo completoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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AI Specialist
hace 6 días
Barcelona, Barcelona, España Darwin AI A tiempo completoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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Barcelona, España Genesy AI A tiempo completoAbout Genesy AI Genesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales...
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AI HPC Application Specialist: Optimize AI for Exascale
hace 2 semanas
barcelona, España Barcelona Supercomputing Center A tiempo completoA leading research center in Barcelona is seeking an AI Application Support Specialist. The role involves optimizing AI application codes, providing consultancy to researchers, and collaborating on international projects. The ideal candidate has a Bachelor's degree in Computer Science, experience with AI models, and strong communication skills. This...
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AI Solutions Specialist
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Barcelona, España Sateliot A tiempo completoWHO ARE WE? Sateliot is a Barcelona-based Startup in the New Space sector, becoming the first satellite telecommunications operator that will provide global and continuous connectivity to all the elements that will make up the massive Internet of Things (IoT) universe under the 5G protocol. In order to do so, Sateliot is launching a constellation of last...
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AI Solutions Specialist
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Barcelona, Barcelona, España Sateliot A tiempo completoWHO ARE WE?Sateliot is a Barcelona-based Startup in the New Space sector, becoming the first satellite telecommunications operator that will provide global and continuous connectivity to all the elements that will make up the massive Internet of Things (IoT) universe under the 5G protocol.In order to do so, Sateliot is launching a constellation of last...
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AI Application Support Specialist for AI Factor
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barcelona, España Barcelona Supercomputing Center A tiempo completoReference: 675_25_OP_US • Closing date: Wednesday, 31 December 2025. AI Application Support Specialist – Barcelona Supercomputing Center Overview BSC combines HPC service provision and research across life, earth and engineering sciences. This role supports AI applications on the MN5‑AI partition, optimizing performance and assisting research projects....
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AI Research Specialist
hace 4 días
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barcelona, España Barcelona Supercomputing Center A tiempo completoAI Application Support Specialist for MINERVA project Join to apply for the AI Application Support Specialist for MINERVA project role at Barcelona Supercomputing Center. Overview The Barcelona Supercomputing Center (BSC-CNS) is Spain’s leading supercomputing facility, hosting MareNostrum 5 (MN5) – a pre‑exascale system with 205 PFlops and...
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AE Operations Specialist
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Barcelona, Barcelona, España Genesy AI A tiempo completoAbout Genesy AIGenesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales...
