AI Specialist

hace 2 semanas

Barcelona, Barcelona, España Darwin AI A tiempo completo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

  • Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
  • Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
  • Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
  • Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
  • Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
  • Identify recurring issues and contribute to internal documentation and FAQs.
  • Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
  • Audit AI conversations to detect bugs or opportunities for improvement.
  • Ensure that all critical feedback and issues are resolved within the SLA.

Requirements

  • Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
  • Strong troubleshooting skills and ability to resolve issues efficiently.
  • Familiarity with AI behavior, JSON structures, and state machines (training provided).
  • Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
  • Knowledge of process automation; experience with Zapier is a plus.
  • Programming knowledge, especially in Python, is a plus.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences
  • Highly organized, with the ability to manage multiple support cases at once.
  • Strong written and verbal communication skills.
  • A customer-first mindset with a genuine desire to help clients succeed.
  • A team player with adaptability in fast-paced environments.
  • Passion for technology, AI, and continuous learning.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • AI Specialist

    hace 2 días

    Barcelona, Barcelona, España Darwin AI A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • Go-To-Market & Sales Enablement Specialist – AI Call Center

    hace 4 días

    Barcelona, Barcelona, España MindHunters AI A tiempo completo

    About MindHunters AIMindHunters AI is a fast-growing Conversational AI platform that helps companies automate customer interactions across voice and text channels — from WhatsApp to phone, email, SMS, and social DMs.We work with global clients in automotive industry helping them turn conversations into conversions.Our platform enables businesses to build,...

  • AI Research Specialist

    hace 1 semana

    Barcelona, Barcelona, España UNOPS A tiempo completo

    Job HighlightThis role leads Giga's AI-driven applied science agenda—driving cutting-edge research, partnerships, and data-powered insights that accelerate global school connectivity efforts from the Giga Barcelona Tech Centre.About The Project OfficeLaunched in 2019 as a joint initiative between UNICEF and ITU, Giga has set the ambitious goal to connect...

  • IA Onboarding Specialist

    hace 4 días

    Barcelona, Barcelona, España Darwin AI A tiempo completo

    We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth...

  • AI Search Optimization Specialist

    hace 4 días

    Barcelona, Barcelona, España Lodgify A tiempo completo

    Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united...

  • Senior AI Search Optimization Specialist

    hace 1 semana

    Barcelona, Barcelona, España Semrush A tiempo completo

    Hi thereWe are Semrush, a global Tech company developing our own product – a platform for digital marketers.Are you ready to be a part of it? This is your chance We're hiring for Senior AI Search Optimization Specialist.Tasks in the roleWe are currently hiring a Senior AI Search Optimization Specialist for those who think creatively, plan strategically,...

  • AI Solutions Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Dow Jones A tiempo completo

    Dow Jones is looking for an AI Solutions Specialist to join our Automation & Reporting team. You will design, construct, integrate and maintain AI Solutions into the existing and new workflows to optimize processes across our B2B Risk and Research teams. As a key team member, you will be involved in every aspect of the data science project development...

  • BIM Specialist

    hace 6 días

    Barcelona, Barcelona, España Archcorp Architectural Engineering A tiempo completo

    BIM Specialist/Lead (Building Information Modeling)The BIM Specialist will spearhead the implementation and management of Building Information Modeling (BIM) processes to support architectural and engineering projects at a Dubai-based design firm. This role emphasizes leveraging cutting-edge AI technologies and automation tools to create and maintain...

  • AI Platform Product Owner – AI

    hace 1 semana

    Barcelona, Barcelona, España team Global A tiempo completo

    Company is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.'s brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and...

  • AI & Engineering Specialist (BCN)

    hace 4 días

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    We are hiring talented professionals for key roles in Machine Learning, Engineering Management, and Technical Project Leadership. These positions offer the chance to contribute to innovative AI and quantum-driven solutions impacting global industries.Detalles del clienteOur client is a European leader in deep-tech and AI, recognized globally for its...